How to reach us

Corrections to figures come first

If a number on the site looks wrong, tell the desk which page it is on and which figure you mean. Quote the figure as it currently appears and say what you believe it should be, with a source the desk can check. A published figure should match its source, so a correction with a reference is the fastest kind of message to act on.

The desk reviews corrections in the order they arrive, with published figures ahead of wording and layout notes. If the same error has already been reported, there is no need to send it again. You will not always get a reply, but a correction that checks out is applied to the page, and the page is the record that matters.

No help with a casino account

This site cannot look at, change or close anyone's casino account, and cannot act on a deposit, a withdrawal, a bonus or a bet. Those records sit with the operator concerned, not with this site, so a message here will not move money or settle a dispute. Requests of that kind cannot be passed on or escalated.

For anything to do with an account held with our partner, use the contact route published on the partner's own site. Keep your login details and any account information to yourself when writing to the desk. Nothing on this site is a substitute for the terms an operator publishes, and an account question is always an operator question.

What to send and what to expect

Write from an address you can access, state the page and the point in a line or two, and attach nothing you would not want stored. The desk reads messages about the site's own pages: a figure that does not match its source, a broken link, a description that overstates what a game or a bonus does. It does not answer general gambling questions or give advice on how to play.

Replies are made when a message needs one, and a message that needs no action may not receive a reply. The desk is small and works through messages in batches. If you are writing about a problem with money held elsewhere, contact that operator, and if you need support with your own gambling, speak to a service set up for that purpose rather than to this desk.

Can the desk close my account with our partner or chase a withdrawal?

No. The site has no access to anyone's casino account and cannot act on deposits, withdrawals, bonuses or bets. Contact the operator that holds the account through its own published support route.

What should I include when reporting a figure that looks wrong?

Give the page, the figure as printed, what you think it should be and a source the desk can check. That is enough to review it, and a correction that holds up is applied to the page.